Dumokuhle Dlamini

IT Technician | Computer Science Graduate

Matsapha, SZ.

About

Highly motivated Computer Science graduate with foundational experience in IT support and system administration, backed by comprehensive certifications from Google, AWS, and HP. Proven ability to troubleshoot hardware, manage applications, and ensure system efficiency, poised to contribute to dynamic IT environments and drive operational excellence.

Work

NetComm

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IT Technician

Matsapha, Manzini, Eswatini

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Summary

Managed technical services and client systems, ensuring optimal performance and resolving complex hardware issues for NetComm.

Highlights

Performed comprehensive SLA client technician duties, meticulously checking server and client systems to ensure high availability and operational efficiency for critical business operations.

Executed advanced HP hardware repair and troubleshooting, resolving complex issues and significantly minimizing system downtime for various clients.

Conducted specialized HP Enterprise hardware repair, maintaining robust IT infrastructure and ensuring continuous business operations.

Reported directly to the Operations Director, providing critical technical insights and contributing to strategic IT decision-making processes.

NetComm

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IT Intern

Matsapha, Manzini, Eswatini

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Summary

Provided essential IT support and maintenance, ensuring smooth operation of desktop applications and hardware systems at NetComm.

Highlights

Installed and configured essential desktop and application software, ensuring seamless functionality for users and optimizing system compatibility.

Monitored and managed antivirus systems, proactively identifying and neutralizing security threats to maintain a secure network environment.

Performed routine hardware repair and troubleshooting, effectively resolving technical issues and enhancing overall system reliability.

Assisted the IT Service Manager with daily operations, contributing to efficient service delivery and improved user satisfaction.

Education

Eswatini Medical Christian University

Matsapha, Manzini, Eswatini
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Bachelor's Degree Computer Science Grade:

Salesian

Manzini, Manzini, Eswatini
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Cambridge O'Level Certificate General Studies Grade: 1st Class Pass, Aggregate

Certificates

Acronis Cloud Tech Professional Microsoft 365

Acronis

Acronis Cloud Tech Professional Extended Detection and Response

Acronis

HP - I.T for Business Success

HP

Amazon Web Services – Integrating AWS with the SDK

Amazon Web Services (AWS)

Google - System Administration and I.T Infrastructure

Google

HP - Data Science & Analytics

HP

Skills

Operating Systems

Microsoft Windows (95/98/XP/Vista/7/8/10), Windows Server (2003-2019), macOS, Unix.

Software & Applications

Microsoft Exchange Server (2003-2019), Microsoft 365, Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, Publisher), ReadyDesk Helpdesk.

IT Support & Administration

SLA Management, Client Systems Support, Server Maintenance, Hardware Repair, Enterprise Hardware, Desktop Support, Application Installation, Antivirus Monitoring, Troubleshooting.

Cloud Technologies

Amazon Web Services (AWS), Acronis Cloud, Microsoft 365.

Data & Analytics

Data Science.

Web Development

Web Development.